Dedicated staffing service - Netedge Technology

Dedicated Staffing Service

We are providing dedicated resources in 3 types of shifts. 8 hours, 16 hours and 24 hours shifts. We have a very good team of executives. We are available 24x7 so we can allocate the resources according to client’s requirement. We are providing resources to any kind of companies with Level1, Level2, Level3 and Level4 support. We provide support through email, chat and ticketing system depending upon the requirement of the client.
Dedicated Support Executive (Level1, Level2, Level3, Level4). Please send a mail to sales@netedgetechnology.com or through live chat for further query.

Dedicated support staff

- Dedicated support staff will be 100% dedicated to the client's tasks. He will not be shared with any other client
- Support staff is available 8 hours a day 5 days a week depending upon shifts
- Support staff will handle unlimited tickets
- Availability through email, chat and ticketing system
- Proactive communication with client and datacenter
- 24x7 server monitoring for free
- It includes full server administration
- Unlimited Tickets
- Full Server Management
- Server Security configuration
- Server Optimization
- Communication with Datacenter
- 24x7 Server Monitoring
- 30 mins response time

Dedicated programmer

- We can appoint programmers with the knowledge of any kind of programming language based on client requirement
- Programmer will be available 8 hours a day 6 days a week
- Programmer will be available online on email and chat
- Programmer will be 100% dedicated to the client's tasks

Help desk support

- Sales and admin Live Chat support
- Email support
- Ticketing support
- Phone support

What are the support Levels?

Level 1 = It includes support like basic configuration where we do not require login details of client’s servers. On Level1 support we guide clients but we do not work on behalf of client. E.g. how to add domain in Cpanel. How to update NS of the domain etc.

Level 2 = It includes Intermediate level of support e.g. web server configuration changes, DNS modification, account creation, Password reset etc. We do require login details for this level of support as we will need to login to client’s system to perform the tasks.

Level 3 = It includes all the technical support. E.g. Installation and configuration of server from scratch, regular maintenance, Backup configuration, Load balancing and almost everything need to be done for client’s servers.

Lever 4 = It includes all the tasks of Level3 as well as planning and management. E.g. Understanding client’s requirement, planning according to client’s requirement, designing infrastructure, implementing infrastructure and suggesting client for the change if required in future. This is somewhat similar to Manager Level.

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Thanks for the request of quotation. Someone from our team will get back to you soon. If in case you need to communicate please feel free to sent a mail to sales@netedgetechnology.com
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