We are providing dedicated resources in 3 types of shifts. 8 hours, 16 hours and 24 hours shifts. We have a very good team of executives. We are available 24x7 so we can allocate the resources according to client’s requirement. We are providing resources to any kind of companies with Lavel1, Lavel2, Lavel3 and Lavel4 support. We provide support through email, chat and ticketing system depending upon the requirement of the client.
Dedicated Support Executive (Level1, Level2, Level3, Level4) .

What are the support Levels?

Level 1 = It includes support like basic configuration where we do not require login details of client’s servers. On Level1 support we guide clients but we do not work on behalf of client. E.g. how to add domain in Cpanel. How to update NS of the domain etc.

Level 2 = It includes Intermediate level of support e.g. web server configuration changes, DNS modification, account creation, Password reset etc. We do require login details for this lever of support as we will need to login to client’s system to perform the tasks.

Level 3 = It includes all the technical support. E.g. Installation and configuration of server from scratch, regular maintenance, Backup configuration, Load balancing and almost everything need to be done for client’s servers.

Lever 4 = It includes all the tasks of Level3 as well as planning and management. E.g. Understanding client’s requirement, planning according to client’s requirement, designing infrastructure, implementing infrastructure and suggesting client for the change if required in future. This is somewhat similar to Manager Level.