Satisfaction Guarantee - Netedge Technology

Satisfaction Guarantee

Response time guarantee

We provide guaranteed response time of 30 mins. However, our average response time is 15 mins.

Critical: 30 Minutes

High: 45 Minutes

Medium: 2 Hours

Low: 4 hours

24x7 Monitoring

We are providing 24x7 monitoring totally free for any client of ongoing support. Also we can provide 24x7 monitoring to the clients who does not want us to manage the servers but only want to monitor them.

24x7 Live Chat support

We are providing 24x7 chat support. We will be available 24x7 on chat on our website as well as we can provide 24x7 support to our client’s clients. Through any chat support software client is comfortable with.

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